Refund policy
This translation is provided for information only. The French version prevails.
Returns Policy - Vapora Distribution Sàrl
At Vapora Distribution Sàrl, we place great importance on customer satisfaction and on compliance with Swiss law. We understand that in some cases a product may need to be returned. Here is our returns policy, specifically designed for e-cigarettes, in accordance with Swiss regulations.
General Return Conditions
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Return Eligibility: In accordance with Swiss law, products that are defective or damaged during delivery may be returned. Opened or used e-cigarettes are not eligible for return, except in the case of a proven manufacturing defect.
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Return Period: Products must be returned within 14 days of receipt.
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Product Condition: To be eligible for return, the product must be in its original, unused condition, with all labels and packaging intact.
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Return Process:
- Notification: Contact us at contact@vapora-distribution.com to initiate the return process.
- Confirmation and Return Instructions: After assessing your request, we will provide you with detailed return instructions.
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Refund and Exchange: After receipt and inspection of the product, a refund or exchange will be processed if the request is approved.
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Return Costs: Return costs are generally borne by the customer, except in the case of a manufacturing defect or damage during delivery.
Compliance with Swiss Law
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Hygiene and Safety: Due to strict hygiene and safety standards, returns of opened or used e-cigarettes are strictly limited to cases where a manufacturing defect has been clearly established.
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Damaged or Defective Products: If you receive a damaged or defective product, please contact us immediately.
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Applicable Law: All returns are processed in accordance with Swiss law concerning the sale and return of e-cigarettes.
Customer Support
We are here to help. For any questions about our returns policy or if you need assistance, please contact us at contact@vapora-distribution.com.
